Job Summary:

We are seeking a highly organized and detail-oriented Functional Nutrition Advisor to support our team in delivering personalized nutrition and wellness care. The ideal candidate will handle patient intake, assist with lab orders, and manage patient records while ensuring smooth communication and scheduling. This role requires a strong understanding of functional nutrition, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Patient Preparation and Support:

• Prepare prescribed protocols for nutrition and lab review appointments.
• Print and organize all necessary resources and documents prior to patient consultations.
• Pull and prepare supplements for patients based on protocols.
• Assist in ordering labs and ensure lab orders align with patient care plans.
• Move and organize nutrition notes and forms into the patient’s daily folder before appointments.
• Set up Zoom and send virtual appointment protocols as needed.

During Appointments:

• Meet with patients to review lab results and personalized protocols.
• Discuss nutrition plans and address patient questions or concerns regarding their health and wellness goals.
• Provide detailed explanations of lab findings and how they relate to the patient's treatment plan.
• Guide patients through dietary and supplemental recommendations, ensuring they understand each aspect of their protocol.
• Answer any immediate patient concerns, clarifying next steps or adjustments needed in their health plan.

Post-Appointment Duties:

• Scan and document any alterations to the patient’s protocol, ensuring records are up-to-date.
• Bill and charge for supplements, ensuring all transactions are accurately recorded.
• Finalize documentation and export patient files into daily folders.
• Download and order labs, ensuring accurate information is recorded.
• Handle patient emails and answer in-person or phone queries regarding nutrition and lab protocols.
• Assist with lab audits and track Key Performance Indicators (KPIs) to ensure efficient service delivery.

Lab Orders and Management:

• Manage the lab order process, ensuring accurate payments, tracking, and documentation.
• Work with lab technicians to process and order labs in accordance with patient care plans.
• Ensure all lab results are uploaded to the appropriate folders and patients are notified promptly to schedule reviews.

• Review and manage the scheduling of lab reviews and consultations, ensuring all relevant patient information is organized.
• Communicate with patients to confirm lab review appointments, align with adjustments, and maintain accurate appointment records.

Qualifications:

• Certification in Functional Nutrition Coaching 
• Strong passion for and understanding of functional nutrition and wellness protocols.
• Experience in patient care, lab orders, and medical documentation.
• Ability to manage multiple tasks, stay organized, and maintain attention to detail.
• Excellent communication skills, both verbal and written, with experience in patient interaction.
• Proficient in office software (e.g., Google Drive, Vericle) and lab management systems.